All fur items such as slippers, headband, backpack, fanny pack and jackets are all made to order.
Meaning, the item you selected from our PRE-ORDER tab on the website such as the style, colors, letters, & size is what we will make for you.
Once you place an order with us, you will automatically receive a conformation email. This email will have your order # and a reminder to read our shipping policy and our FQA.
You will receive a another thank you email the following day with a reminder once again to read our shipping policy.
We give our customers the flexibility to adjust/ cancel their order within 24 hours.
After an order is made, it is placed on hold for 24 hours. Within this time, you can adjust your order such as sizing, style, or cancel the order overall.
This must be done within 24 hours after you placed your order.
Pre-ordered we typically ship after 15 BUSINESS DAYS. However, due to COVID-19, we are experiencing shipping delays. Please allow for a maximum time of 30 days for us to ship. This also goes for when we have MAJOR SALES.
Whenever we offer a sale that's above 25% off we tend to get a lot of orders, and so, we have to EXTEND our processing time to accomodate the high volume in orders.
The maximum time for us to ship will be no later than 30 days from the time of your purchase.
If USPS attempt to deliver your order and you are unavailable, you the customer have two options to retrive your package from USPS.
You can go on USPS.COM and schedule a re-delivery or you can go to your local post office with a valid identification and retrieve your package.
USPS WILL HOLD YOUR PACKAGE FOR 15 DAYS, AFTER THIS THEY WILL RETURN YOUR PACKAGE TO FURRTOES.
Shipping fee is non-refundable.
STATUS ON YOUR ORDER
Currently we don't send order email updates, our shipping policy is straight forward.
The only time we will contact you is unless there is an issue as it relates to your order itself.
If you contact us reqesting an update on your order, but provide no information that we can use to look up your order. You will not get a repond from us. In order to assit you we will need the name and order # thats associated with your order.
All Jewelry items is FINAL SALE, no exchange or refund. Please read product description before ordering.
The style and size that you ordered, is what we will ship we give 24hours from your time of order to adjust your size if you mistakenly order the wrong size.
Size change is only permitted if we happen have a size available in the style you previously ordered. If so, customer will be required to pay a new shipping fee. CLICK HERE to contact us so we can assist you more.
On every product page that you visit. there is a size chart attached. We advise that you consult our size chart before ordering. We have updated our sole at the end of February 2020. if you have purchased from us before February, we are now using a different sole for your slides. We have a sizing video on our Instagram story highlight that shows an example of our fitting & also how our new soles looks. CLICK HERE
Furrtoes does not own or operate USPS.
USPS is a goverment owned business that offer the service for you to pay them to transport your order from us to you.
All Packages comes with signature requirement.
You will receive tracking information via email or text, please make sure your shipping address is correct and your contact information is correct.
Once we ship the order out, we no longer have control of the package.
In the event you are experiencing shipping issues, we suggest that you contact the shipping provider first by either calling 1 (800) 275-8777 or visiting your local post office If you still need assistant.
ANY PRODUCT SOLD UNDER THE ORIGINAL COST of the product itself is considered a SALE.
(Meaning before tax and shipping fee is added)
Once we have any form a sale, our shipping out time will be 30 days from the date of your order this is due to the large volume of orders we receive during this time.
Business days are considered Monday- Friday, Saturday and Sunday is not included.
Each slide is custom made; no two pair will look the same & colors may vary from time to time due to dyeing. Also, our images are taken with a high-definition camera.
When we ship your order out and USPS attempts to deliver and is unble to do so. it is your responsibility to make an arrangement for redelivery or go in person to retrive your order from USPS. Failure to do so will. USPS will return your packge to Furrtoes.
We will charge a 10% re-stocking fee, this fee is also apply if the customer requests the order to be canceled after the shipment is returned to us. Again, our items are pre-ordered we made your order according to your request.
Custom items, Such as item with your name or initials we do not offer refund on.