Our Shipping Policy
We highly recommend to our customers to please read our shipping policy before ordering.
All items listed in our clearance tab are FINAL SALE. No refund or exchange will be permitted on these items.
Items in our clearance tab are readily available for shipping.
All other fur items are made to order
( Pre- Ordered )
SHIPPING TIME FRAME
Orders are shipped 15 BUSINESS DAYS AFTER YOUR PURCHASED DATE
( This excludes Saturdays & Sundays )
Due to COVID-19, we are still experience shipping delays.
As a results we have extended our shipping time to be no longer than 30 days. However, chances are, we will still be able to process within our 15 business days time frame. But we do ask that you allow for the maxium 30 days.
This also goes for when we have MAJOR SALES.
OUR MAJOR SALES
Whenever we offer a sale that's above 25% off, we tend to get a lot of orders and so, we have to EXTEND our processing time to accommodate the high volume of orders.
The maximum time for us to ship will be no later than 30 days from the time of your purchase.
All other fur items such as slippers, headbands, backpacks, fanny packs, and jackets are all made to order.
Means, the item you selected from our PRE-ODER tab on the website such as the style, colors, letters, & size is what we will make for you.
Once you place an order with us, you will automatically receive a confirmation email. This email will have your order # and a reminder to read our shipping policy and our FAQs
You will receive tracking information via email or text, so please make sure your shipping address is correct and your contact information is correct when checking out.
Please keep in mind, that once we ship the order out, we no longer have control of the package.
In the event you may experience shipping issues, we suggest that you contact the shipping provider first by either calling 1 (800) 275-8777 or visiting your local post office If you still need assistance.
SHIPPING PROVIDERS / COMPANIES
USPS attempt to deliver your order and you are unavailable, you the customer have two options to retrieve your package from USPS.
- You can go on USPS.COM and schedule a re-delivery
- Or you can go to your local post office with valid identification and retrieve your package.
DHL / FEDEX attemps to do your delivery, and you're unavailable, Your package will be taken back to their local office.
- Customer will be required to reach out to the company to make arrangement for pickup or redelivery.
When we ship your order, we include that a signature is required upon delivery*
Due to covid-19 some shipping companies will still deliver your package, without a signature. We do not have any control of this.
In the event you expereince issues with your delivery, please contact the shipping company immediately for assistance. Then after contacting the shipping provider, then proceed to contact us if in the event they inform you to make a claim.
Furrtoes does not own or operate any of these shipping companies.
Customer must contact the shipping provider first before contacting us.
ANY PRODUCT SOLD UNDER THE ORIGINAL COST OF THE PRODUCT VALUE IS CONSIDERED A SALE.
(Meaning before tax and shipping fee is added)
- Once we have any major sales, our shipping out time will be extended from 15 business days to 30 days from the date of your order this is due to the large volume of orders we receive during this time.
- Business days are considered Monday- Friday. Saturday and Sunday are not included.
- Each slide is hand-made; no two pairs will look the same.
- Colors may vary from time to time due to the dyeing process.
- Our images are taken with a high-definition camera.
- When we ship your order out and the delivery company attempts to deliver your order but is unsuccessful. it is the customer responsibility to make arrangement for redelivery or go in person to retrieve your order from the shipping company.
- ( This information will be known based on your tracking information that you will received )
- Failure to do so the shipping company will return your package to our P.O Box.
CANCELLATION REQUEST AFTER A RETURNED ORDER
- We will charge a 20% re-stocking fee of the total order if the customer requests the order to be cancelled after the shipment is returned to us.
- Our items are pre-ordered we make your order according to your request.
For custom items, Such as items with your name or initials we do not offer a refund or exchange.
All Jewelry items are FINAL SALE, no exchange or refund. Please read the product description before ordering.