To ensure our customers understand our processing time, We advice all our customers to read our shipping policy before placing an order.
Q- HOW LONG DOES IT TAKE FOR MY ORDER TO PROCESS?
A-1 Pre-Order- Items we typically ship on the 15th business day or sooner, however due to covid-19 our shipping out time is a little longer. The latest we will ship, is a maximum of 30 days from your ordered date.
When shipped, delivery typically takes 1-3 days via USPS.
A-2 In-Stock- Items take 3-5 business days to process for shipping. When shipped, delivery typically takes 1-3 days via USPS.
Please allow 24-48 business hours for your shipment details to update with USPS.
Q- WILL I RECEIVE AN ORDER CONFORMATION AFTER MY ORDER IS MADE?
A- Yes, once an order is made, our system will automatically send you a confirmation email and or text message.
Your conformation email/ text will contain your order number, a reminder of our processing time, likewise other information.
Your order number will start with FT and will be followed by numbers, for example FT5100
Q- WHY IS THERE A CHECKED BOX PRIOR TO CHECKING OUT?
A- We have this in place as verification that our customers took the time to read our shipping policy which means they understand & agree to our processing time.
Q- WHY IS YOUR SHIPPING FEE SO HIGH?
A-Our Shipping fee contains an additional $2.70 this is for signature shipping.
Q- CAN I CANCEL OR CHANGE MY ORDER?
A- Once an order is made from the Pre-Order section of our website, we give our customers 24 hours to change / cancel their order.
Pre- Order means - We make your order from scratch by selecting the size & the color(s) fur that you order to make either your fur slippers, fanny bag, headband or boots. We then have the fur cut, sewed and then assemble according to your order request. Hence why we give our customers 24 hours from the time of purchase to make any adjustments or cancelation request before we start.
If your order was made from the In-Stock section of the website, once we have an available style & size, we can facilitate your request.
All our customers whether they ordered from our Pre-Order or In-Stock section, will have 24hours to cancel or change the order.
All cancelation or change of order request MUST BE DONE WITHIN the 24 HOURS time frame of when your order was made. Any request after this time frame will attract a 15% charge for Pre- Ordered items.
Orders made from our In-Stock section, cancelation or change of order there is no charge.
To make changes to your order, please reach out to support by submitting your request via "contact us" form.
Q- DO YOU OFFER EXPRESS SHIPPING?
A- We can have your order shipped via next day shipping, at an additional cost if your order is from our In-Stock section.
(Less what you already paid for shipping when you checked out.) We can use USPS or any other shipping company that you wish for us to use.
USPS next day delivery prices start at $26.35*
UPS overnight delivery starts at UPS $68.60*
PRE- ORDERED ITEMS
For Pre-Order items the processing time is 3 business days and shipping time is estimated 4-5 business day.
(*) This means, this is their estimated starting cost, shipping companies charges by the weight and the distance your package will be going to.
If you’re in need to this service, please reach out to us via our get in contact us form please have your order # ready so we can pull up your order.
Q- WHAT IS CONSIDERED FINAL SALE?
A- All clearance items are final sale. Refund OR exchanges is not permitted.
Q- WHAT IS YOUR RETURN POLICY?
A- For Pre-Ordered items, because the order is made to your selection of size and fur colors, we cannot accept a return.
Before shipping If your order does not meet our quality inspection, we will not have it shipped. We will contact the customer to inform them of the issue and proceed from there.
Q- WHAT IF I RECEIVE A DAMAGED/DEFECTIVE/INCORRECT ITEMS.
A- Errors do happen. However, we do try our best to thoroughly inspect each pair for flaws before shipping, this is to ensure that your order is properly made to your request.
Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via the Online Request Form. Once we receive your request, we will be in contact with you to address and resolve the issue.
Q- MY PACKAGE SHOWS THAT IT WAS DELIVERED, BUT I DIDN’T RECEIVE IT. WHAT MUST I DO?
A- For security and accountability, we ship our package with signature requirement upon delivery. This means USPS, whom we currently ship via is required to receive a signature upon delivery of your item. If your order shows it was delivered and you did not receive it, contact the shipping company immediately with your tracking number or visit your local/ closest post office and make a report. An investigation will then take place into this situation.
Please be advised that once we hand over your order to the shipping company, we no longer have any control of your order. The shipping fee that you paid at checkout goes directly to USPS. They are contracted by you the purchaser to delivery your item.
Q- I GOT NOTIFICANTION THAT MY ORDER IS OUT FOR DELIVERY, BUT I’M NOT HOME. WILL THEY LEAVE MY PACKAGE?
A- If the recipient is not home or is unavailable for delivery, they will take your shipment to the closest post office that serves your area. From there, you have two options, one you can go on USPS.COM and schedule a redelivery for a day that is convenient to you, option number two is you can go to your local post office with an identification to retrieve your package. Please be advise that USPS will keep your package for 15 days. After this it will be returned to us. Once your order returns to us, a new shipping fee will be required.
Q- MY SHIPMENT IS SHOWING RETURNED-TO- SENDER.
This can happen if,
(1) an address is invalid or missing information,
(2) the carrier is unable to deliver your package, or
(3) the order is refused by the customer at time of delivery.
Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.